Return Policy,

Thanks for shopping at 1st Step Solar. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at the 1st Step Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase, you are agreeing to the terms below.

We fundamentally believe you will be thrilled with the products you purchase from the 1st Step Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

 

For any undamaged product, simply return it with its included accessories and packaging within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:


Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at paul@1ststepsolar.com and send your item to: 21510 Donaldson, Dearborn MI 48124, United States. 

Shipping 
To return your product, you should mail your product to: 21510 Donaldson, Dearborn MI 48124, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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